Solution 1 : Power off the printer Unplug the power cord and wait 5 minutes Plug back et power on Solution 2 : When you close the scanner assembly it pushes a small lever that say the scanner is closed. But sometimes, this lever is not pushed far enough, or is defective. Try this: Close the scanner unit and slammed it slightly. If it does not work, try to push the lever with a pencil
Reset printers and cartridge. Printers problem solving,tips, tricks and tutorial.